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Conflict landmines are everywhere in the office – especially a busy one which is a great breeding ground for potential disagreements. Keep the following tips in mind to make sure you survive your work week unscathed.
- Keep your cool
Staying calm in the face of an dangerously irritated boss or angry customer is the most important when a conflict arises. Take a deep breath, think of happy thoughts and resist getting angry.
- Get to the root of the problem
Don’t lose focus of what’s causing the conflict. If a discussion is going in circles, try highlighting the issue is. Repeat the problem aloud to let your colleague know what you understand.
- Try thinking from the other person’s shoes
Rather then become defensive, try looking at the issue from another point of view: could your client be having a bad day? Just because the other person is irrational doesn’t mean you have to be, so empathise a little and you just might be able to prevent a full-blown conflict.
- Get a timeout
If you feel like you can’t keep your emotions in check, don’t be afraid to take a breather. Ask your boss if you can continue the discussion later or let your client know you’ll find out more about the issue and call them back. This way you’re giving the other person and yourself a time to cool off before getting back to find a solution.
- Move forward
After you’ve both had a chance to make your point, shift the focus onto how you can prevent the problem from happening again. You may need to accept that you can’t change what caused the conflict, but you can move on with a resolution.
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